Boston Emergency Services Team Call Center Clinician (Per Diem)

Boston Medical Center (BMC); Boston (MA); On-site; USD 42,567 - 52,927; Part time

Benefits offered by this job

Comprehensive benefits (medical, dental, vision)

Flexible Spending Accounts

403(b) savings matches

Career advancement opportunities

Job summary

Boston Medical Center (BMC) is seeking a Call Center Clinician to provide critical telephone screening and intake functions for individuals in psychiatric crisis. This part-time, per diem position involves working as part of the Boston Emergency Services Team, ensuring proper resource information transfer and facilitating the admission process for patients.

The ideal candidate will hold a Master's Degree in a relevant field and have experience in emergency psychiatry. Strong interpersonal, documentation skills, and proficiency in software programs are essential.

Qualifications

• Master's degree in social work, psychology, education, counseling, or a related field is required.
• LCSW, LICSW, or LMHC license preferred.
• Previous field experience in emergency psychiatry-related clinical activities is preferred.

Responsibilities

• Provide telephone screening for individuals experiencing psychiatric crisis.
• Identify appropriate inpatient settings for patients requiring admission.
• Maintain accurate documentation and records for all cases.

Skills

Knowledge of referral process and community resources

Excellent listening skills

Advanced interpersonal skills

Proficiency with standard software programs

Cultural sensitivity

Education

Master's Degree in social work, psychology, education, counseling, or related field

Tools

MS Word

Outlook

Job description

Position Summary

Answers BEST 800# hotline; this is a key position within the Boston Emergency Services Team (BEST) Program, responsible for providing telephone screening and intake functions. Provide telephone triage for individuals experiencing psychiatric crisis; assists with stabilization, crisis intervention, and refers to the appropriate sources.

Boston Emergency Services Team Call Center Clinician

Department

Psychiatry

Schedule

Part Time, Per Diem

Essential Responsibilities / Duties

• As a member of the BEST Program, performs the telephone screening of psychiatric patients. This involves: Makes appropriate and accurate telephone screening of patients experiencing psychiatric crisis. Provides resource information based on the patient’s needs, and accurately transfers case information to other providers. Documents calls and recommendations for action.
• Under the direction of the Clinical Director of BEST, identifies appropriate inpatient settings for patients requiring admission to inpatient facilities.
• Works with the patient, the patient’s family and referring agents, to facilitate the admission of the patient into the appropriate unit.
• Maintains an up-to-date roster of area inpatient psychiatric units for adults, children and adolescents and maintains a liaison relationship with these facilities.
• Develops and maintains a liaison relationship with MBHP, DMH and with all referring agencies.
• Refers patients to appropriate outpatient facilities if appropriate, and maintains an up-to date listing of, and liaison with, outpatient facilities, residential facilities, shelters and half way houses.
• Informs referring source as to final disposition of cases.
• Reviews findings with senior clinicians or Clinical Director. Consult with providers as needed regarding client assessments and crisis interventions.
• Maintains documentation and records for all cases in accordance with program requirements.
• Contributes to organization and administration of teaching programs. Participates in all required orientation and training programs.
• Completes required paperwork (i.e., evaluation forms) in a timely fashion to meet all hospital, state and federal regulations.
• Attends appropriate clinical and staff meetings.
• Maintains competency in the field via ongoing continuing education and by maintaining applicable licenses up-to-date.
• Performs other related duties as needed.

Education

Master's Degree in social work, psychology, education, counseling, or related field.

Certificates, Licenses, Registrations Required

LCSW, LICSW or LMHC license preferred.

Experience

Previous field experience working in emergency psychiatry-related clinical activities preferred.

Knowledge And Skills

• Requires knowledge of referral process and community resources and agencies relative to health, protective services, crisis intervention, disability, etc.
• Excellent listening skills, ability to diagnose problems, resolve conflict, and develop practical solutions, even when sources are scarce. Ability to make alternative plans as needed.
• Advanced interpersonal skills necessary to interact effectively with various healthcare professionals and to instill confidence and to advocate for patients and their family.
• Excellent English language skills to summarize and communicate orally and in writing, moderately complex information in varied formats to internal and external customers.
• Cultural sensitivity and comfort with a wide range of social, racial and ethnic populations. Bicultural/Bilingual competency a plus.
• Proficiency with standard software programs used in healthcare (such as MS Word, Outlook), patient registration systems, electronic medical record and web browsers.

Compensation Range

$30.90- $38.42

This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, and licensure/certifications directly related to position requirements. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), contract increases, Flexible Spending Accounts, 403(b) savings matches, earned time cash out, paid time off, career advancement opportunities, and resources to support employee and family wellbeing.