Emergency Mitigation Technician — Field Leader

Fortify Companies; Stow (MA); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Company vehicle

Company gear and branded materials

Health insurance

401(k) with company match

Paid holidays and PTO

Training and certification support

Job summary

Fortify Companies is seeking a Mitigation Technician to provide emergency restoration services for homes and businesses affected by fire, water, mold, or weather events. You will stabilize properties, prevent further damage, and deliver professional service during stressful times.

You will work on the front lines of recovery, collaborating with project teams while maintaining safety protocols and compassionate client communication. Training and certifications are supported.

Qualifications

• Willingness to obtain IICRC certification.
• Proficiency with hand and power tools.
• Ability to lift up to 50 lbs and perform physical labor.
• Strong communication, listening, and interpersonal skills.
• Customer service mindset and punctuality.
• Navigate Teams and onsite documentation via a smartphone.

Responsibilities

• Respond to emergency mitigation calls and assess property damage.
• Perform water extraction, drying, and mitigation per IICRC standards.
• Remove and dispose of damaged materials safely.
• Decontaminate, clean, and deodorize interiors.
• Collaborate with Contents Division to handle salvageable items.
• Document progress with photos and notes using PSA and software.
• Communicate clearly with clients with empathy and respect.
• Maintain clean, organized, and safe job sites.
• Operate and store tools properly; follow warehouse protocols.
• Work with project managers and crew chiefs as a team.

Skills

IICRC certification

Power tools

Hand tools

Customer service

Teamwork

MS Teams

Documentation on smartphone

Education

IICRCCertification

Tools

Proven Jobs

Encircle

Docusketch

PSA

Job description

Fortify Companies is seeking a Mitigation Technician to provide emergency restoration services for homes and businesses affected by fire, water, mold, or weather events. You will stabilize properties, prevent further damage, and deliver professional service during stressful times.

You will work on the front lines of recovery, collaborating with project teams while maintaining safety protocols and compassionate client communication. Training and certifications are supported.