Emergency Medical Dispatcher: Urgent Care Triage & Dispatch

County Emergency Communications; Waltonville (IL); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee-assistance services

Continuing education

Certification support

Shift premiums

Job summary

County Emergency Communications in Waltonville, IL seeks Emergency Medical Dispatchers to manage urgent calls, confirm locations and access details, and determine response priorities using approved protocols. Responsibilities include coordinating ambulance resources and relaying critical information to responders.

The role may require shift work, overtime, and adherence to medical dispatch protocols with ongoing training and certifications as determined by the employer.

Qualifications

• A high school diploma or recognized equivalent is commonly required.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Job description

County Emergency Communications in Waltonville, IL seeks Emergency Medical Dispatchers to manage urgent calls, confirm locations and access details, and determine response priorities using approved protocols. Responsibilities include coordinating ambulance resources and relaying critical information to responders.

The role may require shift work, overtime, and adherence to medical dispatch protocols with ongoing training and certifications as determined by the employer.