Emergency Medical Dispatcher - 24/7 Critical Response

County Emergency Communications; Rome (IL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Insurance

Retirement benefits

Paid leave

Employee assistance

Continuing education

Job summary

County Emergency Communications in Rome, IL is seeking Emergency Medical Dispatchers to handle urgent calls, gather patient and incident details, and establish response priorities using approved protocols.

Role may involve providing pre-arrival instructions, coordinating ambulance resources, and participating in quality-review activities. Strong communication and calm decision-making are essential for success in this critical public-safety function.

Qualifications

• High school diploma or equivalent.
• Current Emergency Medical Dispatcher certification preferred.
• CPR certification may be required.
• EMT or paramedic credentials are not universally required; check vacancy.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about patient condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when needed.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

Communication

Calm under pressure

Multitasking

Education

High school diploma or equivalent

Emergency Medical Dispatcher certification

Tools

EMD system

Job description

County Emergency Communications in Rome, IL is seeking Emergency Medical Dispatchers to handle urgent calls, gather patient and incident details, and establish response priorities using approved protocols.

Role may involve providing pre-arrival instructions, coordinating ambulance resources, and participating in quality-review activities. Strong communication and calm decision-making are essential for success in this critical public-safety function.