Emergency Medical Dispatcher: Urgent Call Center Champion

County Emergency Communications; Dupo (IL); On-site; USD 45,000 - 62,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Job summary

County Emergency Communications in Dupo, IL seeks Emergency Medical Dispatchers to handle urgent medical calls, confirm locations, assign priorities, and coordinate EMS resources. The role supports coordination of emergency medical resources and requires adherence to medical dispatch protocols.

A high school diploma and Emergency Medical Dispatcher certification are commonly required; CPR certification may be required, and EMT/paramedic credentials are not universal.

Qualifications

• High school diploma or recognized equivalent commonly required.
• Emergency Medical Dispatcher certification may be required before appointment.
• CPR certification may be required; EMT/paramedic credentials are not universal requirements.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

Listening

Information sequencing

Communication

Data entry

Education

High school diploma

Emergency Medical Dispatcher certification

Job description

County Emergency Communications in Dupo, IL seeks Emergency Medical Dispatchers to handle urgent medical calls, confirm locations, assign priorities, and coordinate EMS resources. The role supports coordination of emergency medical resources and requires adherence to medical dispatch protocols.

A high school diploma and Emergency Medical Dispatcher certification are commonly required; CPR certification may be required, and EMT/paramedic credentials are not universal.