Emergency Medical Dispatcher — 24/7 EMS Communications

911 Emergency Communications; Centralia (IL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Job summary

911 Emergency Communications in Walnut Hill, IL seeks Emergency Medical Dispatchers to manage urgent calls, collect patient details, set response priorities, and coordinate EMS resources.

Responsibilities include confirming location, obtaining caller information, and dispatching ambulances while providing protocol-based instructions. Candidates typically require a high school diploma and CPR/dispatcher certifications as applicable.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification and additional coursework may be required.
• EMT or paramedic credentials are not universal requirements for this role; consult the vacancy for the exact qualifications and accepted certification providers.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High school diploma or equivalent

Emergency Medical Dispatcher certification

CPR certification

Job description

911 Emergency Communications in Walnut Hill, IL seeks Emergency Medical Dispatchers to manage urgent calls, collect patient details, set response priorities, and coordinate EMS resources.

Responsibilities include confirming location, obtaining caller information, and dispatching ambulances while providing protocol-based instructions. Candidates typically require a high school diploma and CPR/dispatcher certifications as applicable.