Emergency Medical Dispatcher – Critical Calls & Dispatch

911 Emergency Communications; Walnut Hill (IL); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Job summary

911 Emergency Communications in Walnut Hill, IL, seeks Emergency Medical Dispatchers to support urgent medical calls. You will gather patient data, establish priorities, and coordinate resources according to approved protocols.

Responsibilities include confirming location, asking essential questions, and delivering protocol-based instructions while ensuring accurate documentation and ongoing quality reviews. Training and certification requirements vary by agency.

Qualifications

• High school diploma or equivalent commonly required.
• Emergency Medical Dispatcher certification may be required before appointment.
• CPR certification and additional coursework may be required.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

Call handling

Medical dispatch protocols

Communication skills

Documentation

Education

High school diploma or equivalent

EMD certification (may be required)

Tools

Approved medical dispatch system

Job description

911 Emergency Communications in Walnut Hill, IL, seeks Emergency Medical Dispatchers to support urgent medical calls. You will gather patient data, establish priorities, and coordinate resources according to approved protocols.

Responsibilities include confirming location, asking essential questions, and delivering protocol-based instructions while ensuring accurate documentation and ongoing quality reviews. Training and certification requirements vary by agency.