Emergency Medical Dispatcher: Rapid Response Coordinator

911 Emergency Communications; Lebanon (TN); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee assistance

Continuing education

Certification support

Shift premiums

Job summary

911 Emergency Communications in Gladeville, Tennessee, seeks Emergency Medical Dispatchers to gather patient data, set response priorities, and coordinate EMS resources using approved protocols.

Role may include pre-arrival instructions, data entry, and maintaining communication with responders. A high school diploma is commonly required; CPR certification may be required, and EMT/paramedic credentials are not universal requirements.

Qualifications

• High school diploma or recognized equivalent commonly required.
• CPR certification may be required.
• EMT or paramedic credentials are not universal requirements; consult vacancy for exact qualifications.

Responsibilities

• Receive calls involving illness, injury, and medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about patient condition.
• Determine response priority through authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

Communication

Data entry

Call handling

Multitasking

Education

Emergency Medical Dispatcher certification

Job description

911 Emergency Communications in Gladeville, Tennessee, seeks Emergency Medical Dispatchers to gather patient data, set response priorities, and coordinate EMS resources using approved protocols.

Role may include pre-arrival instructions, data entry, and maintaining communication with responders. A high school diploma is commonly required; CPR certification may be required, and EMT/paramedic credentials are not universal requirements.