Emergency Medical Dispatcher — Life-Saving Call Coordination

County Emergency Communications; Greeneville (TN); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee assistance program

Continuing education

Job summary

County Emergency Communications in Greeneville, TN is seeking Emergency Medical Dispatchers to handle urgent calls, verify locations, and coordinate EMS resources. You will follow approved medical dispatch protocols, provide instructions, and support responders while maintaining patient confidentiality.

Responsibilities include receiving calls, confirming details, prioritizing responses, and documenting call activity.

Qualifications

• High school diploma or equivalent required or sponsored training possible.
• Current Emergency Medical Dispatcher certification may be required before appointment.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Education

High school diploma or equivalent

Job description

County Emergency Communications in Greeneville, TN is seeking Emergency Medical Dispatchers to handle urgent calls, verify locations, and coordinate EMS resources. You will follow approved medical dispatch protocols, provide instructions, and support responders while maintaining patient confidentiality.

Responsibilities include receiving calls, confirming details, prioritizing responses, and documenting call activity.