Emergency Medical Dispatcher — Critical 24/7 Dispatch Role

911 Emergency Communications; Barnstable (MA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee-assistance services

Continuing education

Job summary

911 Emergency Communications in Barnstable Town, MA, seeks an Emergency Medical Dispatcher to gather patient and incident details, establish response priorities, and support EMS resource coordination under dispatch protocols.

Responsibilities include taking calls, confirming locations and contact details, asking standard questions, and relaying information to responders while following medical oversight. Certification requirements include a high school diploma and CPR at minimum.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification and additional coursework may be required.
• EMT or paramedic credentials are not universal requirements for this role; consult the vacancy for exact qualifications and accepted certification providers.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High school diploma or equivalent

Emergency Medical Dispatcher certification (preferred)

Job description

911 Emergency Communications in Barnstable Town, MA, seeks an Emergency Medical Dispatcher to gather patient and incident details, establish response priorities, and support EMS resource coordination under dispatch protocols.

Responsibilities include taking calls, confirming locations and contact details, asking standard questions, and relaying information to responders while following medical oversight. Certification requirements include a high school diploma and CPR at minimum.