Emergency Medical Dispatcher: Life-Saving Calls, 24/7 Shifts

Emergency Telecommunicator Services; Harwich (MA); On-site; USD 45,000 - 65,000; Full time

Job summary

Emergency Telecommunicator Services in Harwich, MA seeks Emergency Medical Dispatchers to coordinate urgent medical calls. Duties include receiving calls, confirming location and contact details, and applying approved questions to assess patient condition.

Dispatchers determine response priorities and coordinate ambulance resources, follow protocols, document actions, and participate in quality-review activities. Applicants should have a high school diploma (or equivalent).

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification and additional coursework may be required.
• EMT or paramedic credentials are not universal requirements; consult vacancy for exact qualifications.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High School Diploma or GED

CPR certification

Emergency Medical Dispatcher certification

Job description

Emergency Telecommunicator Services in Harwich, MA seeks Emergency Medical Dispatchers to coordinate urgent medical calls. Duties include receiving calls, confirming location and contact details, and applying approved questions to assess patient condition.

Dispatchers determine response priorities and coordinate ambulance resources, follow protocols, document actions, and participate in quality-review activities. Applicants should have a high school diploma (or equivalent).