Emergency Medical Dispatcher - Rapid, Critical Communications

Emergency Telecommunicator Services; Hanover (MD); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Shift premiums

Job summary

Emergency Telecommunicator Services seeks an Emergency Medical Dispatcher in Hanover, MD. The role involves handling urgent medical calls, confirming locations, triage, and coordinating ambulance resources.

Training and adherence to approved dispatch protocols are essential to ensure rapid, protocol-based guidance to responders. Requirements often include a high school diploma and CPR; EMT/paramedic credentials are not universal.

Qualifications

• High school diploma or equivalent is required or may be substituted by sponsor-trained candidates.
• CPR certification may be required; EMT or paramedic credentials are not universal requirements.
• Emergency Medical Dispatcher certification is preferred or may be required by some vacancies.
• Familiarity with approved dispatch protocols and data-entry procedures is expected.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about patient condition for triage.
• Determine response priority through the approved medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

Effective communication

Call triage

Emergency dispatch protocols

Education

High school diploma or equivalent

Emergency Medical Dispatcher certification (preferred)

Job description

Emergency Telecommunicator Services seeks an Emergency Medical Dispatcher in Hanover, MD. The role involves handling urgent medical calls, confirming locations, triage, and coordinating ambulance resources.

Training and adherence to approved dispatch protocols are essential to ensure rapid, protocol-based guidance to responders. Requirements often include a high school diploma and CPR; EMT/paramedic credentials are not universal.