Emergency Medical Dispatcher: Rapid Call Triage & Coordination

County Emergency Communications; Tollhouse (CA); On-site; USD 52,000 - 76,000; Full time

Job summary

County Emergency Communications in Tollhouse, CA is seeking Emergency Medical Dispatchers to join a fast-paced team that handles urgent medical calls. You will gather patient and incident details, determine response priorities, and coordinate ambulance resources using approved protocols.

Responsibilities include providing protocol-based instructions when needed, relaying critical information to responders, documenting calls, and supporting quality-review activities.

Qualifications

• High school diploma or equivalent required; sponsor training may be available.
• CPR certification may be required or preferred.
• EMT or paramedic credentials are not universal requirements; verify vacancy details.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Education

High school diploma or equivalent

CPR certification

EMT or paramedic credentials not universal

Job description

County Emergency Communications in Tollhouse, CA is seeking Emergency Medical Dispatchers to join a fast-paced team that handles urgent medical calls. You will gather patient and incident details, determine response priorities, and coordinate ambulance resources using approved protocols.

Responsibilities include providing protocol-based instructions when needed, relaying critical information to responders, documenting calls, and supporting quality-review activities.