Emergency Medical Dispatcher: Rapid, 24/7 Critical Support

911 Emergency Communications; Novi (MI); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continued education

Job summary

Emergency Medical Dispatchers in Novi are essential for coordinating urgent medical responses. They gather patient data, determine priorities, and provide protocol-based guidance to responders while following dispatch protocols.

Applicants typically hold a high school diploma or equivalent, may pursue sponsored training, and may need EMD certification and CPR. The role may involve overnight, weekend, or overtime shifts and requires strict confidentiality and attention to detail.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification and additional coursework may be required; current Emergency Medical Dispatcher certification may be required before appointment.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High school diploma or recognized equivalent

EMD certification (where required)

Job description

Emergency Medical Dispatchers in Novi are essential for coordinating urgent medical responses. They gather patient data, determine priorities, and provide protocol-based guidance to responders while following dispatch protocols.

Applicants typically hold a high school diploma or equivalent, may pursue sponsored training, and may need EMD certification and CPR. The role may involve overnight, weekend, or overtime shifts and requires strict confidentiality and attention to detail.