Emergency Medical Dispatcher — Life-Saving Console Operator

911 Emergency Communications; Greenville (RI); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Job summary

911 Emergency Communications in Greenville, RI seeks Emergency Medical Dispatchers to handle urgent medical calls, verify locations, request additional details, and coordinate ambulance resources according to established protocols. The role may include shift work and mandatory overtime as needed to ensure continuous EMS coverage.

Candidates should have a high school diploma or equivalent, and EMS dispatch certification may be required by the vacancy.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• EMD certification or equivalent may be required depending on vacancy.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High school diploma or equivalent

Emergency Medical Dispatcher certification

Job description

911 Emergency Communications in Greenville, RI seeks Emergency Medical Dispatchers to handle urgent medical calls, verify locations, request additional details, and coordinate ambulance resources according to established protocols. The role may include shift work and mandatory overtime as needed to ensure continuous EMS coverage.

Candidates should have a high school diploma or equivalent, and EMS dispatch certification may be required by the vacancy.