Emergency Medical Dispatcher 24/7 Critical Response

911 Emergency Communications; Greenville (ME); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee assistance services

Continuing education

Certification support

Shift premiums

Job summary

911 Emergency Communications in Greenville, ME seeks Emergency Medical Dispatchers to gather patient and incident details, set priorities, and coordinate EMS resources. Depending on training, they may provide instructor-led guidance before responders arrive, following protocols and oversight requirements.

Roles involve extended console work, headset use, and potential night shifts, weekends, or overtime. A high school diploma is commonly required; CPR certification may be needed, and eligibility

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification and additional coursework may be required.
• EMT or paramedic credentials are not universal requirements; refer to vacancy.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about patient condition.
• Determine response priority through the medical dispatch system.
• Dispatch or coordinate ambulance resources when assigned.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responders.
• Document call processing and participate in quality-review activities.

Skills

Communication skills

Call handling

Documentation

Education

High school diploma or GED

Job description

911 Emergency Communications in Greenville, ME seeks Emergency Medical Dispatchers to gather patient and incident details, set priorities, and coordinate EMS resources. Depending on training, they may provide instructor-led guidance before responders arrive, following protocols and oversight requirements.

Roles involve extended console work, headset use, and potential night shifts, weekends, or overtime. A high school diploma is commonly required; CPR certification may be needed, and eligibility