Emergency Medical Dispatcher — Life-Saving Communications

911 Emergency Communications; Pikeville (TN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Insurance coverage

Paid leave

Continuing education

Job summary

911 Emergency Communications in Pikeville, TN is seeking qualified Emergency Medical Dispatchers to join a critical public-safety team. You will gather incident details, confirm locations, and establish response priorities using approved protocols.

Positions may involve overnight shifts, weekends, holidays, and overtime, with ongoing training and quality-review participation. A high school diploma or equivalent is commonly required, with dispatcher certification preferred.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Emergency Medical Dispatcher certification may be required/preferred depending on vacancy.
• CPR certification and additional coursework may be required.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Skills

Emergency dispatch

Call handling

Education

High school diploma

Job description

911 Emergency Communications in Pikeville, TN is seeking qualified Emergency Medical Dispatchers to join a critical public-safety team. You will gather incident details, confirm locations, and establish response priorities using approved protocols.

Positions may involve overnight shifts, weekends, holidays, and overtime, with ongoing training and quality-review participation. A high school diploma or equivalent is commonly required, with dispatcher certification preferred.