Emergency Medical Dispatcher — 24/7 Life-Saving Dispatch

911 Emergency Communications; Pigeon Forge (TN); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Certification support

Shift premiums

Job summary

911 Emergency Communications in Pigeon Forge, TN is seeking an Emergency Medical Dispatcher to handle calls for illnesses, injuries, and other medical emergencies. You will verify location, contact details, and patient condition, then determine dispatch priority and coordinate resources as required.

The role involves continuous EMS operations, overnight shifts, weekends, holidays, rotating schedules, and potential overtime.

Qualifications

• Need strong communication and listening abilities.
• Ability to remain calm and accurate under pressure.
• Need CPR certification and dispatcher training as applicable.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

Communication skills

Ability to work under pressure

Education

High school diploma or equivalent

Emergency Medical Dispatcher certification

CPR certification

Job description

911 Emergency Communications in Pigeon Forge, TN is seeking an Emergency Medical Dispatcher to handle calls for illnesses, injuries, and other medical emergencies. You will verify location, contact details, and patient condition, then determine dispatch priority and coordinate resources as required.

The role involves continuous EMS operations, overnight shifts, weekends, holidays, rotating schedules, and potential overtime.