Life-Saving EMS Dispatcher - 24/7 Critical Communications

911 Emergency Communications; Pilgrim (KY); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Job summary

911 Emergency Communications in Pilgrim, KY seeks Emergency Medical Dispatchers to handle urgent medical calls, verify locations, and coordinate response teams. The role supports responders with protocol-based guidance and critical information management on a high-stakes console environment.

Applicants should have a high school diploma and CPR certification; additional EMT/paramedic credentials may be required or sponsored. Background checks and ongoing training are standard requirements.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification may be required; EMT or paramedic credentials are not universal requirements.
• Employer may sponsor training or require current EMT/paramedic credentials before appointment.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient's location, callback number, and access details
• Ask approved questions about the patient's condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High school diploma or equivalent

CPR certification may be required

Job description

911 Emergency Communications in Pilgrim, KY seeks Emergency Medical Dispatchers to handle urgent medical calls, verify locations, and coordinate response teams. The role supports responders with protocol-based guidance and critical information management on a high-stakes console environment.

Applicants should have a high school diploma and CPR certification; additional EMT/paramedic credentials may be required or sponsored. Background checks and ongoing training are standard requirements.