Emergency 911 Dispatcher - Calm, Critical Communications

911 Emergency Communications; Matamoras (Pike County); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Job summary

911 Emergency Communications seeks qualified individuals to become Emergency Dispatchers serving the Pike area. You will answer emergency and nonemergency calls, verify locations, manage information, and coordinate responders using multiple communication systems.

The role emphasizes calm communication, accuracy, and the ability to handle high-pressure situations, with potential for overnight and weekend shifts depending on the agency's needs.

Qualifications

• High school diploma or GED commonly required.
• Some agencies recruit entry-level applicants or require experience or certifications.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Skills

Typing

Active listening

Clear speech

Computer proficiency

Education

High School Diploma or GED

Tools

Computer-aided dispatch (CAD) systems

Job description

911 Emergency Communications seeks qualified individuals to become Emergency Dispatchers serving the Pike area. You will answer emergency and nonemergency calls, verify locations, manage information, and coordinate responders using multiple communication systems.

The role emphasizes calm communication, accuracy, and the ability to handle high-pressure situations, with potential for overnight and weekend shifts depending on the agency's needs.