Emergency Medical Dispatcher — Life-Saving Communications

Emergency Telecommunicator Services; Kalamazoo (MI); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Job summary

Emergency Telecommunicator Services seeks Emergency Medical Dispatchers for Kalamazoo, MI. Responsibilities include handling urgent calls, verifying location and details, and coordinating EMS resources with protocol-based guidance.

The role may require EMS-certified personnel and CPR training, with potential overnight shifts and overtime depending on the assignment and employer requirements.

Qualifications

• High school diploma or recognized equivalent commonly required.
• Emergency Medical Dispatcher certification may be required before appointment.
• CPR certification and additional coursework may be required.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm patient location, callback number, and access details
• Ask approved questions about patient condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Skills

Call handling

Communication

Priority assessment

Coordination

Education

High school diploma

Emergency Medical Dispatcher certification

CPR certification

Tools

EMD system

Job description

Emergency Telecommunicator Services seeks Emergency Medical Dispatchers for Kalamazoo, MI. Responsibilities include handling urgent calls, verifying location and details, and coordinating EMS resources with protocol-based guidance.

The role may require EMS-certified personnel and CPR training, with potential overnight shifts and overtime depending on the assignment and employer requirements.