Emergency Medical Dispatcher - Life-Saving Call Center Role

911 Emergency Communications; Prescott (WA); Presencial; USD 42.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Insurance coverage

Retirement benefits

Paid leave

Employee‑assistance services

Continuing education

Descripción de la vacante

911 Emergency Communications in Prescott, WA seeks Emergency Medical Dispatchers to handle urgent calls, verify locations, and determine response priorities using approved dispatch protocols. The role involves guiding responders and providing CPR/first-aid instructions as needed, with emphasis on accuracy and safety.

Candidates typically need a high school diploma or equivalent, CPR certification, and training sponsorship may be available.

Formación

• A high school diploma or recognized equivalent is commonly required.
• CPR certification and additional coursework may be required; EMT or paramedic credentials are not universal requirements.

Responsabilidades

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Conocimientos

Active listening

Communication

Multitasking

Call handling

Priority assessment

Documentation

Protocol adherence

Educación

High school diploma or equivalent

EMD (Emergency Medical Dispatcher) certification

Descripción del empleo

911 Emergency Communications in Prescott, WA seeks Emergency Medical Dispatchers to handle urgent calls, verify locations, and determine response priorities using approved dispatch protocols. The role involves guiding responders and providing CPR/first-aid instructions as needed, with emphasis on accuracy and safety.

Candidates typically need a high school diploma or equivalent, CPR certification, and training sponsorship may be available.