Emergency Medical Dispatcher: Critical 911 Call Center Role

County Emergency Communications; Springdale (AR); On-site; USD 35,000 - 65,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee-assistance services

Continuing education

Certification support

Shift premiums

Job summary

County Emergency Communications in Springdale, WA, seeks Emergency Medical Dispatcher candidates. You will handle urgent medical calls, verify locations and details, and coordinate ambulance responses according to protocols. Training and dispatcher certification may be required prior to appointment.

The role involves ongoing shifts including nights and weekends, with overtime possible. CPR certification is often required, and additional qualifications vary by vacancy.

Qualifications

• High school diploma or equivalent commonly required.
• Emergency Medical Dispatcher certification may be required before appointment.
• CPR certification may be required; EMT/paramedic credentials not universal.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about patient condition.
• Determine response priority through authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

Emergency dispatch

Communication

Education

High school diploma or GED

Emergency Medical Dispatcher certification

CPR certification

Job description

County Emergency Communications in Springdale, WA, seeks Emergency Medical Dispatcher candidates. You will handle urgent medical calls, verify locations and details, and coordinate ambulance responses according to protocols. Training and dispatcher certification may be required prior to appointment.

The role involves ongoing shifts including nights and weekends, with overtime possible. CPR certification is often required, and additional qualifications vary by vacancy.