Emergency Medical Dispatcher — 24/7 Critical Call Center

Emergency Telecommunicator Services; Sprague (WA); On-site; USD 42,000 - 66,000; Full time

Job summary

Emergency Telecommunicator Services in Sprague, WA is seeking an Emergency Dispatcher to handle 911 calls and coordinate EMS responses in a fast-paced setting. You will work at a console with headset use and data entry as you manage critical incidents.

Responsibilities include verifying caller location, guiding protocols, dispatching resources, and documenting calls for quality review. CPR/EMS certifications may be required; background checks apply.

Qualifications

• High school diploma or equivalent is commonly required.
• CPR certification and additional coursework may be required.
• EMD certification before appointment may be required.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the approved medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Education

High school diploma or GED

Job description

Emergency Telecommunicator Services in Sprague, WA is seeking an Emergency Dispatcher to handle 911 calls and coordinate EMS responses in a fast-paced setting. You will work at a console with headset use and data entry as you manage critical incidents.

Responsibilities include verifying caller location, guiding protocols, dispatching resources, and documenting calls for quality review. CPR/EMS certifications may be required; background checks apply.