Emergency Medical Dispatcher - Life-Saving Call Center Pro

County Emergency Communications; Mount Vernon (IL); On-site; USD 38,000 - 58,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Job summary

County Emergency Communications in Mount Vernon, IL is hiring Emergency Medical Dispatchers to handle urgent medical calls and coordinate ambulance resources. The role involves confirming locations, gathering incident details, and providing protocol-based instructions while adhering to medical dispatch protocols and oversight.

Responsibilities include documenting call processing, determining priority, and, depending on assignment, operating in overnight, weekend, or rotating shifts with

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification and additional coursework may be required.
• EMT or paramedic credentials are not universal requirements for this role; consult the vacancy for the exact qualifications and accepted certification providers.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Job description

County Emergency Communications in Mount Vernon, IL is hiring Emergency Medical Dispatchers to handle urgent medical calls and coordinate ambulance resources. The role involves confirming locations, gathering incident details, and providing protocol-based instructions while adhering to medical dispatch protocols and oversight.

Responsibilities include documenting call processing, determining priority, and, depending on assignment, operating in overnight, weekend, or rotating shifts with