Emergency Medical Dispatcher: Life-Saving Call Center Expert

Emergency Telecommunicator Services; Springfield (MO); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee‑assistance services

Continuing education

Certification support

Job summary

Emergency Telecommunicator Services in Springfield, MO is seeking an Emergency Medical Dispatcher to handle urgent medical calls, verify patient location, and determine response priorities using approved protocols.

Responsibilities include coordinating ambulance resources, providing protocol-based instructions, documenting calls, and supporting quality-review activities; a high school diploma and EMD certification are typically required, with CPR training often expected.

Qualifications

• High school diploma or recognized equivalent typically required.
• Emergency Medical Dispatcher certification required or preferred as per vacancy.
• CPR certification may be required; EMT/paramedic credentials are not universal requirements.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about patient condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Education

High school diploma or GED

Emergency Medical Dispatcher certification

CPR certification

EMT or paramedic credentials not universal requirements

Job description

Emergency Telecommunicator Services in Springfield, MO is seeking an Emergency Medical Dispatcher to handle urgent medical calls, verify patient location, and determine response priorities using approved protocols.

Responsibilities include coordinating ambulance resources, providing protocol-based instructions, documenting calls, and supporting quality-review activities; a high school diploma and EMD certification are typically required, with CPR training often expected.