Emergency Medical Dispatcher: Life-Saving Call Center

911 Emergency Communications; Millwood (WV); On-site; USD 34,000 - 55,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Certification support

Shift premiums

Job summary

911 Emergency Communications in Millwood, West Virginia, is seeking Emergency Medical Dispatchers to join a team that handles urgent medical calls, confirms locations, and coordinates response resources. Dispatchers work with approved protocols, may provide pre-arrival instructions, and require attention to privacy, quality assurance, and overtime shifts.

A high school diploma or equivalent and CPR certification are commonly required, with EMS dispatcher certification preferred; training may be

Qualifications

• High school diploma or equivalent required.
• Current Emergency Medical Dispatcher certification preferred or required as per vacancy.
• CPR certification may be required; EMT or paramedic credentials are not universally required.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about patient condition.
• Determine response priority through the medical dispatch system.
• Dispatch or coordinate ambulance resources when assigned.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responders.
• Document call processing and participate in quality-review activities.

Education

High school diploma or equivalent

Emergency Medical Dispatcher certification

CPR certification

Job description

911 Emergency Communications in Millwood, West Virginia, is seeking Emergency Medical Dispatchers to join a team that handles urgent medical calls, confirms locations, and coordinates response resources. Dispatchers work with approved protocols, may provide pre-arrival instructions, and require attention to privacy, quality assurance, and overtime shifts.

A high school diploma or equivalent and CPR certification are commonly required, with EMS dispatcher certification preferred; training may be