Emergency Medical Dispatcher — Life-Saving Call Triage

Emergency Telecommunicator Services; Gap Mills (WV); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee-assistance services

Continuing education

Certification support

Shift premiums

Job summary

Emergency Telecommunicator Services in Gap Mills, WV is seeking Emergency Medical Dispatchers to join a fast-paced public-safety communications environment. You will handle inbound calls for illness and injuries, confirm locations, collect details, and determine response priorities.

This role may require overnight shifts, weekends, holidays, rotating schedules, and overtime. A high school diploma is often required, with CPR and EMD certification as possible prerequisites.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• CPR certification and additional coursework may be required.
• EMD certification before appointment may be required.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High school diploma or equivalent

Emergency Medical Dispatcher (EMD) certification

Job description

Emergency Telecommunicator Services in Gap Mills, WV is seeking Emergency Medical Dispatchers to join a fast-paced public-safety communications environment. You will handle inbound calls for illness and injuries, confirm locations, collect details, and determine response priorities.

This role may require overnight shifts, weekends, holidays, rotating schedules, and overtime. A high school diploma is often required, with CPR and EMD certification as possible prerequisites.