Emergency Medical Dispatcher — 24/7 Life-Saving Dispatch

911 Emergency Communications; Southwick (MA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Certification support

Job summary

911 Emergency Communications in Southwick, MA is seeking Emergency Medical Dispatchers to support urgent medical calls and coordinate ambulance resources. You will gather location data, assess scene priority, and provide instructions per dispatch protocols.

The role involves communicating with responders, documenting calls, and complying with medical oversight and training requirements. Training and certification are emphasized as applicable.”

Qualifications

• High school diploma or equivalent required.
• Emergency Medical Dispatcher certification may be required prior to appointment.
• CPR certification and related coursework may be required.
• EMT or paramedic credentials are not universally required; check vacancy for specifics.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

Calm under pressure

Strong communication

Multitasking

Education

High school diploma or equivalent

Emergency Medical Dispatcher certification (preferred)

CPR certification

Job description

911 Emergency Communications in Southwick, MA is seeking Emergency Medical Dispatchers to support urgent medical calls and coordinate ambulance resources. You will gather location data, assess scene priority, and provide instructions per dispatch protocols.

The role involves communicating with responders, documenting calls, and complying with medical oversight and training requirements. Training and certification are emphasized as applicable.”