Emergency Medical Dispatcher - 24/7 Critical Calls

Emergency Telecommunicator Services; Big Rapids (MI); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee-assistance services

Continuing education

Job summary

Emergency Telecommunicator Services in Big Rapids, MI seeks Emergency Medical Dispatchers to handle urgent medical calls, confirm details, and coordinate ambulance resources in accordance with dispatch protocols.

Position involves extended console work, headset use, and potential overnight, weekend, and overtime shifts. Training and certification requirements vary by assignment and agency policies.

Qualifications

• High school diploma or recognized equivalent required.
• EMT/paramedic credentials not universally required — refer to vacancy for exact qualifications.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about patient condition.
• Determine response priority using the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when assigned.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Job description

Emergency Telecommunicator Services in Big Rapids, MI seeks Emergency Medical Dispatchers to handle urgent medical calls, confirm details, and coordinate ambulance resources in accordance with dispatch protocols.

Position involves extended console work, headset use, and potential overnight, weekend, and overtime shifts. Training and certification requirements vary by assignment and agency policies.