Emergency Medical Dispatcher — High-Impact 24/7 Communications

Emergency Telecommunicator Services; Cleveland (NC); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Certification support

Job summary

Emergency Telecommunicator Services is seeking an Emergency Medical Dispatcher in Cleveland, NC. The role involves handling urgent medical calls, verifying locations and details, and coordinating emergency resources under approved protocols.

Applicants typically hold a high school diploma or equivalent, with CPR certification and additional coursework may be required. Certification requirements vary by vacancy and agency oversight.

Qualifications

• High school diploma or equivalent commonly required.
• CPR certification may be required; EMT/paramedic credentials not universal.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about patient’s condition.
• Determine response priority through the medical dispatch system.
• Dispatch or coordinate ambulance resources when included in assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responders.
• Document call processing and participate in quality-review activities.

Education

High school diploma or equivalent

Emergency Medical Dispatcher certification (when applicable)

Job description

Emergency Telecommunicator Services is seeking an Emergency Medical Dispatcher in Cleveland, NC. The role involves handling urgent medical calls, verifying locations and details, and coordinating emergency resources under approved protocols.

Applicants typically hold a high school diploma or equivalent, with CPR certification and additional coursework may be required. Certification requirements vary by vacancy and agency oversight.