Emergency Medical Dispatcher — 24/7 Critical Call Center

County Emergency Communications; Columbus (NC); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Job summary

County Emergency Communications in Columbus, NC is seeking a dispatcher to handle emergency and non-emergency calls, verify location and callback information, and relay details to responders. You will operate under established protocols and maintain calm, accurate data entry during high-stress situations.

A high school diploma or equivalent is typically required; CPR certification and additional training may be needed.

Qualifications

• High school diploma or equivalent is commonly required.
• CPR certification and additional coursework may be required; EMT or paramedic credentials are not universal requirements.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High school diploma or equivalent

Job description

County Emergency Communications in Columbus, NC is seeking a dispatcher to handle emergency and non-emergency calls, verify location and callback information, and relay details to responders. You will operate under established protocols and maintain calm, accurate data entry during high-stress situations.

A high school diploma or equivalent is typically required; CPR certification and additional training may be needed.