Emergency Medical Dispatcher — High-Impact 24/7 Communications

911 Emergency Communications; Ames (NE); On-site; USD 37,000 - 52,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Job summary

911 Emergency Communications in Ames, NE seeks Emergency Medical Dispatchers to gather patient and incident details, establish priorities, and coordinate resources using an agency-approved system. This role may include overnight shifts, weekends, and overtime; training and certification may be required.

You’ll work in a continuous operations environment with protocol-based instructions and strict data handling.

Qualifications

• High school diploma or equivalent commonly required; sponsoring training may occur.
• Emergency Medical Dispatcher certification may be required before appointment.
• CPR certification and additional coursework may be required.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

Call handling

Priority assessment

Protocol adherence

Documentation

Education

High school diploma or equivalent

Emergency Medical Dispatcher certification

CPR certification

Job description

911 Emergency Communications in Ames, NE seeks Emergency Medical Dispatchers to gather patient and incident details, establish priorities, and coordinate resources using an agency-approved system. This role may include overnight shifts, weekends, and overtime; training and certification may be required.

You’ll work in a continuous operations environment with protocol-based instructions and strict data handling.