Emergency Medical Dispatcher — 24/7 Critical Response

911 Emergency Communications; Adel (IA); On-site; USD 38,000 - 58,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Certification support

Job summary

911 Emergency Communications in Adel, IA seeks skilled Emergency Medical Dispatchers to handle urgent medical calls and coordinate ambulance resources. You will verify patient location, collect critical details, and apply approved dispatch protocols to prioritize responses.

CPR certification and additional coursework may be required; sponsorship for training or ongoing certification is possible depending on the vacancy. The role may involve overtime and rotating shifts.

Qualifications

• High school diploma or equivalent commonly required.
• Employer may sponsor training or require EMS dispatcher certification before appointment.
• CPR certification and additional coursework may be required.

Responsibilities

• Receive calls involving illness, injury and other medical emergencies.
• Confirm patient location, callback number and access details.
• Ask approved questions about patient condition.
• Determine response priority through the dispatch system.
• Dispatch or coordinate ambulance resources when assigned.
• Provide protocol-based instructions within qualifications.
• Relay patient information and scene hazards to responders.
• Document call processing and participate in quality-review activities.

Skills

Communication

Call handling

Decision making

Data entry

Multitasking

Education

High school diploma

Tools

EMS dispatch software

Job description

911 Emergency Communications in Adel, IA seeks skilled Emergency Medical Dispatchers to handle urgent medical calls and coordinate ambulance resources. You will verify patient location, collect critical details, and apply approved dispatch protocols to prioritize responses.

CPR certification and additional coursework may be required; sponsorship for training or ongoing certification is possible depending on the vacancy. The role may involve overtime and rotating shifts.