Emergency Medical Dispatcher — 24/7 Critical Call Center

911 Emergency Communications; Omaha (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Certification support

Job summary

911 Emergency Communications in Omaha is seeking Emergency Medical Dispatchers to support urgent medical calls. You will gather patient and incident details, establish priorities, and coordinate EMS resources per approved protocols.

Role involves potential overnight, weekend, and rotating shifts with overtime as needed. A high school diploma and EMS/CPR certifications are typically required, with possible sponsored training offered by the employer.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• EMD certification may be required prior to appointment.
• CPR certification may be required; EMT or paramedic credentials are not universal requirements.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Education

High school diploma or equivalent

Emergency Medical Dispatcher (EMD) certification

CPR certification

Job description

911 Emergency Communications in Omaha is seeking Emergency Medical Dispatchers to support urgent medical calls. You will gather patient and incident details, establish priorities, and coordinate EMS resources per approved protocols.

Role involves potential overnight, weekend, and rotating shifts with overtime as needed. A high school diploma and EMS/CPR certifications are typically required, with possible sponsored training offered by the employer.