Emergency Medical Dispatcher: Fast-Response Call Center Pro

Emergency Telecommunicator Services; Capitola (CA); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Insurance

Retirement benefits

Paid leave

Education support

Job summary

Emergency Telecommunicator Services in Capitola, CA seeks Emergency Medical Dispatchers to gather patient and incident information, establish response priorities, and coordinate emergency medical resources using an agency-approved system. The position involves constant console work and the ability to work overnight shifts or weekends as needed.

Depending on training and assignment, dispatchers provide protocol-based instructions and may obtain CPR certification; EMT or paramedic credentials are

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification may be required.
• EMT or paramedic credentials are not universal requirements; consult vacancy for exact qualifications.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient's location, callback number, and access details
• Ask approved questions about the patient's condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Skills

Effective communication

Calm under pressure

Multitasking

Education

High school diploma or equivalent

Job description

Emergency Telecommunicator Services in Capitola, CA seeks Emergency Medical Dispatchers to gather patient and incident information, establish response priorities, and coordinate emergency medical resources using an agency-approved system. The position involves constant console work and the ability to work overnight shifts or weekends as needed.

Depending on training and assignment, dispatchers provide protocol-based instructions and may obtain CPR certification; EMT or paramedic credentials are