Emergency Medical Dispatcher — Expert Crisis Coordination

Emergency Telecommunicator Services; Watsonville (CA); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Job summary

Emergency Telecommunicator Services in Watsonville, CA seeks skilled Emergency Medical Dispatchers to support urgent medical communications. Responsibilities include receiving calls, confirming location, and determining response priorities using approved protocols.

Candidates typically have a high school diploma, CPR cert, and may need EMD certification. Employment may involve overnight shifts, weekends, holidays, and overtime with a focus on patient safety and quality-assurance.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification and additional coursework may be required.
• EMD certification before appointment may be required depending on vacancy.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient's location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Education

High school diploma or equivalent

Job description

Emergency Telecommunicator Services in Watsonville, CA seeks skilled Emergency Medical Dispatchers to support urgent medical communications. Responsibilities include receiving calls, confirming location, and determining response priorities using approved protocols.

Candidates typically have a high school diploma, CPR cert, and may need EMD certification. Employment may involve overnight shifts, weekends, holidays, and overtime with a focus on patient safety and quality-assurance.