Emergency Medical Dispatcher - Fast-Paced Life-Saving Work

County Emergency Communications; Windham Center (ME); On-site; USD 42,000 - 63,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Job summary

County Emergency Communications in Windham, ME is seeking skilled Emergency Medical Dispatchers to gather patient and incident information, establish response priorities, and support EMS resources.

Responsibilities include receiving calls, confirming location and callback details, asking approved questions, and providing protocol-based instructions while coordinating ambulance resources as assigned. This role requires CPR certification and may require EMT or paramedic credentials as per vacancy.

Qualifications

• High school diploma or equivalent required; certifications may be required.
• CPR certification and additional coursework may be required.
• EMT/paramedic credentials are not universal requirements; consult vacancy.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about patient condition.
• Determine response priority through medical dispatch system.
• Dispatch or coordinate ambulance resources as assigned.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responders.
• Document call processing and participate in quality review.

Skills

Call handling

Location confirmation

Questioning protocol

Education

High school diploma

EMT/Paramedic credentials (not universal)

Tools

CPR certification

Job description

County Emergency Communications in Windham, ME is seeking skilled Emergency Medical Dispatchers to gather patient and incident information, establish response priorities, and support EMS resources.

Responsibilities include receiving calls, confirming location and callback details, asking approved questions, and providing protocol-based instructions while coordinating ambulance resources as assigned. This role requires CPR certification and may require EMT or paramedic credentials as per vacancy.