Life-Saving Emergency Medical Dispatcher (24/7)

911 Emergency Communications; Windham (NH); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Job summary

911 Emergency Communications in Windham, NH seeks an Emergency Medical Dispatcher to handle urgent medical calls, verify locations and details, and coordinate ambulance resources according to established protocols. The role may require overnight shifts and overtime in a continuous operation environment.

Responsibilities include gathering patient data, determining dispatch priorities, and providing protocol-based guidance while maintaining thorough documentation and quality reviews.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification and additional coursework may be required. EMT or paramedic credentials are not universal requirements for this role; consult the vacancy for the exact qualifications and accepted certification providers.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Job description

911 Emergency Communications in Windham, NH seeks an Emergency Medical Dispatcher to handle urgent medical calls, verify locations and details, and coordinate ambulance resources according to established protocols. The role may require overnight shifts and overtime in a continuous operation environment.

Responsibilities include gathering patient data, determining dispatch priorities, and providing protocol-based guidance while maintaining thorough documentation and quality reviews.