Emergency Medical Dispatcher: 24/7 EMS Communications

County Emergency Communications; Waterville (ME); On-site; USD 35,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Certification support

Job summary

County Emergency Communications in Waterville, ME seeks Emergency Medical Dispatchers to handle urgent medical calls, confirm locations, assign priorities, and coordinate ambulance resources. You will provide protocol-based instructions and relay critical information to responders while adhering to medical dispatch protocols and oversight.

Applicants may be required to have the EMS dispatcher certification, CPR training, and related coursework.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• Current Emergency Medical Dispatcher certification before appointment may be required.
• CPR certification and additional coursework may be required.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality reviews.

Education

High school diploma or equivalent

Emergency Medical Dispatcher certification

CPR certification

Job description

County Emergency Communications in Waterville, ME seeks Emergency Medical Dispatchers to handle urgent medical calls, confirm locations, assign priorities, and coordinate ambulance resources. You will provide protocol-based instructions and relay critical information to responders while adhering to medical dispatch protocols and oversight.

Applicants may be required to have the EMS dispatcher certification, CPR training, and related coursework.