Emergency Medical Dispatcher — 24/7 Dispatch, Certification Support, Shift Premiums

County Emergency Communications; Monona (WI); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee assistance services

Continuing education

Job summary

County Emergency Communications in Monona, WI seeks an Emergency Medical Dispatcher to handle urgent medical calls, verify locations, collect critical data, and determine dispatch priorities. You will follow approved protocols and coordinate ambulance resources as needed.

Responsibilities include providing instructions, relaying information to responders, and documenting calls while complying with medical oversight and quality procedures.

Qualifications

• High school diploma or equivalent commonly required.
• CPR certification and additional coursework may be required.
• EMT or paramedic credentials are not universal requirements; consult vacancy for exact qualifications.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High school diploma or equivalent

Job description

County Emergency Communications in Monona, WI seeks an Emergency Medical Dispatcher to handle urgent medical calls, verify locations, collect critical data, and determine dispatch priorities. You will follow approved protocols and coordinate ambulance resources as needed.

Responsibilities include providing instructions, relaying information to responders, and documenting calls while complying with medical oversight and quality procedures.