Emergency Medical Dispatcher: Fast-Paced 911 Coordination

911 Emergency Communications; Pocatello (ID); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Job summary

911 Emergency Communications in Pocatello, Idaho seeks an Emergency Medical Dispatcher to handle urgent medical calls, verify locations, gather critical information, and coordinate EMS response. The role may require dispatcher certification and CPR training, with duties including protocol-based instructions and resource coordination.

Applicants should be prepared for extended console work, potential overnight shifts, and adherence to medical dispatch protocols.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Emergency Medical Dispatcher certification before appointment may be required.
• CPR certification may be required; EMT or paramedic credentials are not universally required.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High school diploma

Emergency Medical Dispatcher certification

CPR certification

Job description

911 Emergency Communications in Pocatello, Idaho seeks an Emergency Medical Dispatcher to handle urgent medical calls, verify locations, gather critical information, and coordinate EMS response. The role may require dispatcher certification and CPR training, with duties including protocol-based instructions and resource coordination.

Applicants should be prepared for extended console work, potential overnight shifts, and adherence to medical dispatch protocols.