Emergency Medical Dispatcher — 24/7 Critical-Response Coordinator

County Emergency Communications; New Plymouth (ID); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Job summary

County Emergency Communications in New Plymouth, Idaho seeks Emergency Medical Dispatchers to receive urgent calls, verify locations and access details, and guide responders using approved protocols. You will help determine priorities and coordinate ambulance resources as needed.

Applicants should have a high school diploma or equivalent. CPR certification and dispatcher qualifications may be required; EMT/paramedic credentials are not universally required.

Qualifications

• High school diploma or equivalent is commonly required.
• CPR certification may be required or preferred.
• EMD dispatcher certification may be required before appointment.

Responsibilities

• Receive calls involving illness, injury, and medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about patient condition.
• Determine response priority using the dispatch system.
• Coordinate ambulance resources when assigned.
• Provide protocol-based instructions within qualifications.
• Relay patient information and scene hazards to responders.
• Document call processing and participate in quality-review activities.

Skills

Active listening

Decision making

Attention to detail

Education

High school diploma or equivalent

EMT/paramedic credentials (optional)

Tools

EMD protocol system

Job description

County Emergency Communications in New Plymouth, Idaho seeks Emergency Medical Dispatchers to receive urgent calls, verify locations and access details, and guide responders using approved protocols. You will help determine priorities and coordinate ambulance resources as needed.

Applicants should have a high school diploma or equivalent. CPR certification and dispatcher qualifications may be required; EMT/paramedic credentials are not universally required.