Emergency Medical Dispatcher — Fast-Paced 24/7 EMS Coordination

911 Emergency Communications; Johnston (IA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee assistance services

Continuing education

Certification support

Shift premiums

Job summary

911 Emergency Communications in Johnston, IA is seeking Emergency Medical Dispatchers to handle urgent medical calls and coordinate ambulance resources. The role emphasizes following approved medical dispatch protocols and maintaining patient confidentiality.

Candidates should have a high school diploma or equivalent, CPR certification, and may need EMS Dispatcher certification. Training sponsorship may be available; overtime and variable shifts are common to ensure continuous operation.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification and additional coursework may be required.
• Emergency Medical Dispatcher certification may be required before appointment; sponsor training may be available.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Skills

Calm under pressure

Clear communication

Attention to detail

Rapid decision making

Education

High school diploma or equivalent

Emergency Medical Dispatcher certification

CPR certification

Job description

911 Emergency Communications in Johnston, IA is seeking Emergency Medical Dispatchers to handle urgent medical calls and coordinate ambulance resources. The role emphasizes following approved medical dispatch protocols and maintaining patient confidentiality.

Candidates should have a high school diploma or equivalent, CPR certification, and may need EMS Dispatcher certification. Training sponsorship may be available; overtime and variable shifts are common to ensure continuous operation.