Emergency Medical Dispatcher — 24/7 EMS Communications

Emergency Telecommunicator Services; Winfield (IA); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee assistance services

Continuing education

Job summary

Emergency Telecommunicator Services in Winfield, IA, is seeking Emergency Medical Dispatchers to assist with urgent medical calls and resource coordination. You will gather patient information, establish priorities, and support EMS resources through approved dispatch protocols.

Role may require certification such as Emergency Medical Dispatcher and CPR, with duties including providing instructions before responders arrive and ensuring accurate documentation and ongoing quality review.

Qualifications

• High school diploma or equivalent required; EMT/paramedic credentials not universal; consult vacancy for specifics.
• Emergency Medical Dispatcher certification may be required before appointment.
• CPR certification and additional coursework may be required.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Skills

Communication skills

Call handling

Education

High School Diploma or equivalent

Emergency Medical Dispatcher certification

CPR certification

Job description

Emergency Telecommunicator Services in Winfield, IA, is seeking Emergency Medical Dispatchers to assist with urgent medical calls and resource coordination. You will gather patient information, establish priorities, and support EMS resources through approved dispatch protocols.

Role may require certification such as Emergency Medical Dispatcher and CPR, with duties including providing instructions before responders arrive and ensuring accurate documentation and ongoing quality review.