Emergency Medical Dispatcher — Critical 911 Coordination

Emergency Telecommunicator Services; Brookfield (CT); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee-assistance services

Continuing education

Job summary

Emergency Telecommunicator Services is seeking an Emergency Medical Dispatcher in Brookfield, CT. The role involves handling urgent medical calls, confirming locations and details, and coordinating ambulance resources following approved protocols.

You will work under agency dispatch protocols, potentially with CPR/EMD certification requirements, and may face overnight or rotating shifts depending on assignment and overtime needs.

Qualifications

• High school diploma or equivalent is commonly required.
• CPR certification may be required.
• Emergency Medical Dispatcher certification may be required before appointment.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the medical dispatch system.
• Dispatch or coordinate ambulance resources when assigned.
• Provide protocol-based instructions within qualifications.
• Relay patient information and scene hazards to responders.
• Document call processing and participate in quality reviews.

Education

High school diploma or equivalent

CPR certification

Emergency Medical Dispatcher certification

Job description

Emergency Telecommunicator Services is seeking an Emergency Medical Dispatcher in Brookfield, CT. The role involves handling urgent medical calls, confirming locations and details, and coordinating ambulance resources following approved protocols.

You will work under agency dispatch protocols, potentially with CPR/EMD certification requirements, and may face overnight or rotating shifts depending on assignment and overtime needs.