Emergency Medical Dispatcher – Critical Response Console

911 Emergency Communications; Keota (IA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Job summary

911 Emergency Communications in Keota, IA is seeking dedicated Emergency Medical Dispatchers to support urgent medical responses. You will gather patient and incident data, establish response priorities, and coordinate EMS resources while following approved protocols and oversight requirements.

Responsibilities include receiving calls, confirming locations and details, and providing protocol-based instructions. CPR certification may be required; EMT/paramedic credentials vary by vacancy.

Qualifications

• High school diploma or equivalent is commonly required.
• Emergency Medical Dispatcher certification may be required depending on vacancy.
• CPR certification and additional coursework may be required.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about patient condition.
• Determine response priority through the dispatch system.
• Dispatch or coordinate ambulance resources when assigned.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responders.
• Document call processing and participate in quality-review activities.

Skills

Call handling

Information gathering

Decision making

Communication

Education

High school diploma or equivalent

Emergency Medical Dispatcher certification

Tools

Approved medical dispatch system

Job description

911 Emergency Communications in Keota, IA is seeking dedicated Emergency Medical Dispatchers to support urgent medical responses. You will gather patient and incident data, establish response priorities, and coordinate EMS resources while following approved protocols and oversight requirements.

Responsibilities include receiving calls, confirming locations and details, and providing protocol-based instructions. CPR certification may be required; EMT/paramedic credentials vary by vacancy.