EMS Dispatcher — 24/7 Critical Response

911 Emergency Communications; Ellsworth Township (IA); On-site; USD 45,000 - 65,000; Full time

Job summary

911 Emergency Communications seeks Emergency Medical Dispatchers in Ellsworth, IA. You will handle urgent medical calls, verify patient location, callback number, access details, and gather essential information to establish response priorities using an agency-approved dispatch system.

Responsibilities include providing protocol-based instructions, coordinating ambulance resources when assigned, relaying scene details to responders, and documenting calls for quality review.

Qualifications

• High school diploma or equivalent commonly required; CPR certification may be required.
• CPR certification and additional coursework may be required; EMT or paramedic credentials are not universal requirements.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when assigned.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responders.
• Document call processing and participate in quality-review activities.

Skills

Communication skills

Call handling

Data entry

Ability to stay calm under pressure

Education

High school diploma or recognized equivalent

Job description

911 Emergency Communications seeks Emergency Medical Dispatchers in Ellsworth, IA. You will handle urgent medical calls, verify patient location, callback number, access details, and gather essential information to establish response priorities using an agency-approved dispatch system.

Responsibilities include providing protocol-based instructions, coordinating ambulance resources when assigned, relaying scene details to responders, and documenting calls for quality review.