Emergency Medical Dispatcher — 24/7 Critical Communications

County Emergency Communications; Keystone (IA); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee-assistance services

Continuing education

Certification support

Shift premiums

Job summary

County Emergency Communications in Keystone, IA seeks Emergency Medical Dispatchers to support urgent medical responses. You will gather patient and incident information, establish response priorities, and coordinate EMS resources using agency-approved protocols.

Depending on training and assignment, you may provide approved pre-arrival instructions and must follow medical dispatch oversight. A high school diploma or equivalent is commonly required, with CPR and EMS certifications often required

Qualifications

• High school diploma or equivalent commonly required.
• CPR certification and additional coursework may be required.
• EMT or paramedic credentials are not universal requirements; consult vacancy for exact qualifications and accepted certification providers.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Education

High school diploma or equivalent

Job description

County Emergency Communications in Keystone, IA seeks Emergency Medical Dispatchers to support urgent medical responses. You will gather patient and incident information, establish response priorities, and coordinate EMS resources using agency-approved protocols.

Depending on training and assignment, you may provide approved pre-arrival instructions and must follow medical dispatch oversight. A high school diploma or equivalent is commonly required, with CPR and EMS certifications often required