Emergency Medical Dispatcher — Critical 24/7 Communications

Emergency Telecommunicator Services; South Hadley (MA); On-site; USD 42,000 - 64,000; Full time

Job summary

Emergency Telecommunicator Services in South Hadley, MA is seeking Emergency Medical Dispatchers to join its team. Dispatchers gather patient and incident information, establish response priorities, and support coordination of emergency medical resources.

Depending on training and assignment, they may provide approved instructions before responders arrive, following medical dispatch protocols and oversight requirements.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• EMT or paramedic credentials are not universal requirements; consult the vacancy for exact qualifications.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Job description

Emergency Telecommunicator Services in South Hadley, MA is seeking Emergency Medical Dispatchers to join its team. Dispatchers gather patient and incident information, establish response priorities, and support coordination of emergency medical resources.

Depending on training and assignment, they may provide approved instructions before responders arrive, following medical dispatch protocols and oversight requirements.